Frequently Asked Questions

1.     How do I sell my items?

Before you can sell anything, you need to sign up for an account. Once you have created an account, you can then login and click on sell. You will be provided with an empty list of items. Click on “Add New Item” to get the form for adding your items. Fill in the item details (you can upload a maximum of four pictures for each item you sell). Once you have placed your items in one of our categories, the rest of the world can view the details you provided by browsing that category or simply searching for the item.

2.     What if I need to buy something I have seen listed?

When you have found an item listed, feel free to contact the seller of the item. We have ensured that the platform can display the seller’s phone number, email, address and name. Please note that the seller may not be interested in showing some of their contact details. DO NOT contact us about buying an item you have discovered. All we do is ensure that you know who is selling what.

3.     Why should I have an account on buykati.com?

In order for you to sell items, manage multiple listings or operate an online store, we need to be able to identify you in the system. The only way we can do this is by you creating an account with us.

4.     How will my account details be used?

Once you have created your account, your details are only used to keep track of your listings. Your potential buyers need to be able to contact you using a phone number or email address or both. Please provide valid details for these contact mechanisms so that buyers will be able to reach you.

5.     How long will my items be listed?

Your items are listed for as long as you want. We do not delete them or disable their viewership. However, we would like to advise you to remove all items that you have either sold or no longer interested in selling. This way, you will not get annoying calls or smses about items that are already sold.

6.     I have listed my items but I cannot find any buyers.

Although we provide you with a platform to sell your items, we cannot guarantee that you’ll have a buyer. However, in order to increase chances of getting more potential buyers, please use very descriptive names for your listings, detailed and meaningful descriptions and good pictures.

7.     How will potential buyers contact me?

When you sign up for an account, you are prompted for a phone number and also an email address. It is these details that we present to the buyers when you list an item. The form for listing items gives you the option of masking your name, address, phone number and email. In the interest of having buyers contact you, we advise that you provide the most convenient means by which you can be reached. If you do not have a mail account, try www.yahoo.com or mail.google.com for free email accounts.

8.     What if I cannot find what I am looking for?

If you cannot find anything of interest, please click on the “Wish List” menu link. This will give you a form in which you can make a request for what you want. Other site visitors who may be able to get you what you need will be encouraged to list the item.

9.     What is an online store?

If you have so many items to sell, you will be prompted by the system to register your items in your online store. The storefront has a name like any shop and will be viewable by anyone. The advantage of a store is that it gives end users the ability to see all your listings from a single centralized location.

10.  How do I get an online store?

Once you hit a certain threshold for the number of item listings, you’ll be automatically prompted to register a store. Once you have registered the store, you can transfer as many as you wish into your store.